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Frequently Asked Questions

What forms of payment do you accept?

We accept both physical and digital payments: Cash, Check, Zelle, Venmo, and Paypal.

Can we take pictures or videos during the visit?

Yes! Any and all picture taking during the duration of your visit is encouraged. All we ask is that if you choose to record parts of our visit, please do not share video clips longer than 30 seconds and that you tag our social media pages in all posts.

Facebook: My Fairytale Visits

Instagram: @MyFairytaleVisits

What platform do you use for video calls?

All video calls are set up through Zoom. Making an account is free and easy, and Zoom has advanced audio settings that allow us to provide the best experience for you. Here is a link to a video we find increidbly helpful in teaching you all of the Zoom basics:

https://www.youtube.com/watch?v=9w3Y_9FLgc4

Do you offer services to charities and non-profits?

Absolutely! We want to share our magic with you and are willing to explore low or no-cost options. Send us an email and we will see what magic we can make happen for you! 

Do you offer reduced rates for special circumstances?

We understand that financial stability is a privilege that not everyone is able to maintain right now. Our prices are aimed at the average household, but we want to be able to share our magic with everyone. So, if you are interested in booking a visit but are not able to make the full amount, please reach out to us and we'll see what we can do. This is an honor system, so please respect it as such.

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